Exchange Policy
As with returns, we recommend using your new mattress for at least 30 nights to allow your body to adjust and get used to it. If you decide to change your product after the 30-day trial period, you can start an exchange process at any time, and our team will assist you in completing the exchange.
For more information on mattress conditions and exchange eligibility, please see below.
1. You have 100 days from the date of delivery to exchange your Heim Nest mattress.
2. We provide a free pick-up and delivery service for exchanges if the mattress has not been unboxed.
3. For unboxing mattresses, please keep the mattress in suitable condition without excessive stains, tears, odors or soiling. We recommend using a mattress protector during the trial period to keep the mattress in the best condition.
For more information on mattress conditions and exchange eligibility, please see below.
1. You have 100 days from the date of delivery to exchange your Heim Nest mattress.
2. We provide a free pick-up and delivery service for exchanges if the mattress has not been unboxed.
3. For unboxing mattresses, please keep the mattress in suitable condition without excessive stains, tears, odors or soiling. We recommend using a mattress protector during the trial period to keep the mattress in the best condition.
Exchange Process
Prepare Your Package/Mattress
After confirming your order and product issues, we will arrange for courier pickup or notify you to donate according to the situation.Return And Exchange
Once the returned item is received and the donation process is complete, a full refund will be issued. You can always place an order for a new product.