Q1: Do I need a mattress protector?
A: In my opinion, a mattress protector is not necessary to experience the cool comfort of the Dreamatter mattress.
It is an optional mattress accessory. However, many sleepers benefit from using one. A mattress protector not only prevents dirt and moisture from staining and damaging your mattress but also keeps potential allergens out.
Q2: What is bamboo charcoal memory foam?
A: Bamboo charcoal memory foam is infused with natural bamboo charcoal particles, which help absorb excess moisture, eliminate odors, and maintain a fresher sleeping environment. It also retains the contouring comfort of traditional memory foam while adding enhanced breathability and hygiene.
Q3: How does bamboo charcoal help with sleep?
A: Bamboo charcoal is naturally porous, which helps absorb excess moisture and odors, keeping your mattress fresh and dry. It also promotes better airflow, creating a cooler and more breathable sleep surface. Combined with its ability to balance humidity and resist bacteria, bamboo charcoal contributes to a cleaner, calmer, and more comfortable sleep environment.
Q4: Is a bamboo charcoal mattress eco-friendly and safe?
A: Yes. Our bamboo charcoal memory foam is CertiPUR-US® certified, meaning it is made without harmful chemicals, has low VOC emissions, and is safe for children, pregnant women, and seniors.
Q5: Does bamboo charcoal memory foam sleep hot?
A: Unlike traditional memory foam, bamboo charcoal helps regulate temperature and wick away moisture. Combined with cooling gel layers and a breathable cover, it keeps the mattress cooler and more comfortable throughout the night.
Q6: Will the mattress have an odor after unboxing?
A: It’s normal to notice a light “new mattress smell” when first unpacked. This is harmless and typically dissipates within 24–72 hours. Bamboo charcoal actually helps neutralize odors faster than standard memory foam.
Q7: How firm is the mattress?
A: Our bamboo charcoal mattress is designed with a medium-firm feel—soft enough to cushion pressure points, yet supportive enough to align your spine. It's suitable for back, side, and combination sleepers, and helps relieve back and leg discomfort.
Q8: Who is this mattress best for?
A: This mattress is a great choice for:
· The hip-hop crowd who need to chill after long nights - relax your mind, fight off odors, and wake up fresh and dry.
· Allergy-sensitive sleepers thanks to its hypoallergenic and antimicrobial properties
Q9: How long will a bamboo charcoal mattress last?
A: With proper use, our mattress is built to last 7–10 years. The bamboo charcoal infusion helps maintain freshness and durability, resisting sagging better than standard foams.
Q10: Do I need a box spring or special frame?
A: No special foundation is required. Our mattress works well on platform beds, slatted frames, adjustable bases, or even directly on the floor. For best performance and airflow, we recommend a slatted or platform frame.
Q11: Can the cover be removed and washed?
A: Yes. The zippered cover is removable and machine-washable for easy cleaning. The inner foam layers should not be washed but can be spot-cleaned if necessary.
Q12: What trial period and warranty are included?
A: We offer a 100-night risk-free trial so you can test the mattress in your home. Plus, it comes with a 10-year limited warranty to ensure long-term peace of mind.
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